Terms and Conditions




Pricing Policy


All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1/19/2010. Tour prices are regularly updated to reflect operational costs.






Safety Policy




As we actually walk in paddocks and fields it is a condition that all tour participants wear flat, closed shoes. For your own safety, if you wear heels or open toed shoes you may be required to stay in the bus at particular stops. Also for your own safety, it is required that all participants stay together unless otherwise advised by your driver.





Customer Service Policy

Herbaceous is committed to making sure that all tours and times listed on our website are accurate and correct. Notice of time and date changes (to booked customers) will be given by no less than 24 hours. Due to weather and other operational reasons venues for an advertised tour may vary without notice.



Refund Policy

If, for any reason, we cancel a booked tour , fully paid participants will receive a full refund. Participants who cancel a booked and paid in full day tour 7 days prior to the tour date will receive a full refund. Participants who cancel a booked and paid in full extended tour 7 days prior to the tour date will receive a 50% refund minus any penalty costs for booked accommodation etc. Cancelled day tour bookings between 6 and 3 days prior to the tour will receive a 50% refund however cancelled bookings 2 days prior or a 'no show' on the day will not be refunded.
Deposits for extended tours are non refundable.





Tour Numbers
The minimum number of passengers is two with the maximum being eleven.
Unfortunately if the minimum number is not reached the tour will be cancelled and a full refund will be given. If only one person has booked a tour we will endeavour to fill more seats however if that is not successful the tour will have to be cancelled; most of our producers are not open to the public and we cannot ask them to stop work for only one participant.


Privacy Policy

Herbaceous is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.




Gift Vouchers
May be used to book any published tour
May be used to book a personal tour
If value is greater than published tour rate balance may be used until zero balance is reached
Must use specific code for the individual Gift Voucher
Cannot be redeemed for cash
Same general Terms and Conditions apply
If you think your code has been used by a third party for an unauthorised transaction please call 0416970699 immediately



Percentage Discount
Must use specific code issued for the particular discount promotion applicable
Any discount offered has a defined period of use for that particular offering
Discount may be applicable to an individual or a group
Not redeemable for cash
Must use specific code issued for the discount to apply
Same general Terms and Conditions apply
If you think your code has been used by a third party for an unauthorised transaction please call 0416970699 immediately



Security Policy

When purchasing from Herbaceous your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact sally@herbaceoustours.com.au.